Support
How can we help?
Vistill 1.0 does not require an account. Most purchase and subscription questions can be resolved through the store account used for the original purchase.
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Restore a purchase
Open Vistill → Vistill Premium → Restore purchases. Use the same App Store or Google Play account.
Manage a subscription
Change or cancel your plan in the Subscriptions section of your store account.
Purchase not appearing
Confirm the store account, connection, and purchase status, then try Restore purchases once.
Privacy request
Email us with “Privacy request” in the subject. Never include complete payment-card information.
Contact Vistill
Include your platform, Vistill version, scene name, and a short description. For purchase issues, include a store order or transaction reference only if needed—never a complete card number.
Email support@vistill.appExpected response
We aim to respond within three business days. Complex purchase, privacy, or rights requests may take longer if store verification is required.
Refunds
Apple and Google process payments and refunds. Use the purchase-history or support tools for the store where you bought Vistill. We can help identify a product or entitlement but cannot directly issue every store refund.
Safety
Vistill is not an emergency, medical, alarm, or safety-monitoring service. For urgent needs, contact the appropriate local service.